All roles
The role
Office sales administrator (m/f/d)
You are the voice of HECK-PACK before a hitch carrier leaves the works. Hunters, land managers and dealers call or write because they want to know which system fits the vehicle, the towball and the job. You listen, settle the details and turn that into a clear quote, a clean order and the right delivery note.
After that the contact stays with you. You answer questions about delivery, look after spare parts and complaints and stay with the customer after dispatch. You also help with the accounts, especially invoices, incoming payments and documents.
The products are made a few metres away. Since 2004 HECK-PACK has designed and built mobile hitch carriers, aluminium boxes, game tubs and accessories in Weyerbusch for hunting, the field and leisure. What you explain on the phone you can pick up in the warehouse and agree directly with production and dispatch.
- LocationWeyerbusch
- HoursFull time
- Startas soon as possible
- Office hoursMon–Fri, 8:00–16:00
Your tasks
- Take enquiries from customers and dealers by phone and email and answer them clearly
- Advise on the right transport solution: hitch carriers, boxes, game tubs and accessories
- Prepare quotes, follow up open points and make agreements firm
- Create orders and follow them commercially through to dispatch
- Create delivery notes and agree the process with the warehouse and dispatch
- Look after after-sales: delivery status, spare parts, complaints and support after the purchase
- Help with the accounts, especially invoices, incoming payments and documents
Your profile
- A completed commercial apprenticeship, for example in office management, wholesale or industry, or a comparable qualification
- Experience in internal sales, order processing or customer service is welcome
- Confident with email, word processing and spreadsheets; experience with an ERP system is an advantage
- Care with figures, documents and customer data
- Friendly, clear communication, even when several jobs run at once
- An independent and reliable way of working
- Good spoken and written German
- An interest in hunting, the outdoors or engineering helps. You will build the product knowledge with us
What we offer
Not a corporation and not a call centre. You work in Weyerbusch on a product that is designed and built here.
- A product you can pick upHitch carriers and accessories from our own production, made in Germany. You sell what is built next door.
- Short distancesAdvice, production, warehouse and dispatch are on one site. You settle questions directly, not across several departments.
- The job in one pair of handsFrom the first enquiry through quote and order to the delivery note, the responsibility stays with you.
- Real customers, not ticketsYou speak with customers and with hunting and vehicle dealers. In person, by phone and by email.
- Clear office hoursMonday to Friday, 8:00 to 16:00, full time on site. No shift work.
- A small teamYour work is visible. You agree things directly with the people in production and dispatch.
- A company with rootsIn Weyerbusch since 2004, quality management to ISO 9001, and customers in almost 30 European countries.
- Training on the real productYou learn the systems where they are made. Experience of hunting or the outdoors is welcome, but not required.
